Shipping policy
Shipping Policy
Last updated: [DATE]
Thank you for shopping with CoolDose! Please review our shipping policy below. If you have questions, contact us at CoolDoseContact@gmail.com.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay, we will contact you via email or phone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7–15 business days | Calculated at checkout |
Delivery delays can occasionally occur due to customs processing, carrier delays, or other events outside our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
International Shipping
We currently ship internationally.
Please note:
- International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer.
- International delivery times vary by destination and customs processing.
Order Status & Delays
If your order hasn't arrived within the estimated delivery window, please:
- Check your tracking number for the latest status.
- Allow an additional 2–3 business days, as carriers occasionally experience delays.
- Contact us at CoolDoseContact@gmail.com if you still have concerns — we're happy to help track down your package.
Damaged, Lost, or Missing Items
CoolDose is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. CoolDose is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at CoolDoseContact@gmail.com — we'll do our best to correct it before the order ships.
Contact Us
If you have any questions about this Shipping Policy, please contact us:
- Email: CoolDoseContact@gmail.com